Customer Engagement Platform As A Service

Customer Engagement Platform As A Service

The Customer Engagement Platform enables brands to reach-out and engage with their customers and enhance their customer communication experiences by integrating wide range of channels such as A2P SMS Services, both Domestic and International, entire suite of voice services, email and as well as IP messaging services like RCS, WhatsApp, Voice, Viber, SMS and more.

Powered by Conversational AI using built in ML/NLP, the platform enables enterprises to optimize Omni Channel strategies and automation for better customer engagement and outcomes.

Starting as an A2P SMS service provider, the company has, over the decade, evolved into a full stack cloud communication platform drawing its inspiration, from the extensive experience with enterprise customers across verticals and the ever-changing communication landscape.

Our Enterprise grade, Scalable & Secure platform, equips businesses to deliver a rich customer experience, by integrating any or all communication channel into their communication workflows or mobile applications through programmable APIs or through our feature rich, user friendly interface.

REACH OUT, ENGAGE, ENHANCE, ACROSS CHANNEL!

Get your SMS delivered in blink of an eye with powerful bulk SMS or by API messages powered by a carrier- grade platform and a global super network of a carrier connections. Old school yet most affordable notifications channel, Optimized for speed, quality, and cost.

Engage with your customer better by simplifying your business process communication using our best- in- class full stack cloud telephony platform, quick setup, Enable work from home, reduce costs, automate workflows, increase productivity and improve customer experience.

Scale the reach of your business using network of 2 billion active users on the world's most popular messenger app in 180 countries. Leverage on Interactive rich media, CTA, reply buttons and payment features to run integrated campaigns to manage, acquire and retain your customers.

MESSAGING PLATFORM (SMS CampMan)

MuCh OTP

mission - based, time - sensitive alerts to authenticate transactions and to provide better protection for banking, corporate networks and other systems containing sensitive data deliver via Email, SMS and Voicemail as one or more channel as failover mechanism

Campaign Manager

User friendly interface for scheduling campaigns on multiple channels in bulk like SMS, WhatsApp and more. You can Broadcast in bulk or in group or send a personalized message, SCHEDULE/ STOP/START campaign anytime and Monitor data with account management for sub-account.

Traffic Load balancer (Rohu)

Rule based traffic load balancer.

Configure more than one SMS Gateways.

Allocated % of traffic based on load or SLA or Pricing or Priority.

2 Way SMS

(Short code and Long Code) 53456 Keyword mapping Capturing all keywords-(valid/invalid) at a glance Filtering and analytics

EMAIL2SMS / SMS2EMAIL

Convert your SMS to an Internet Email where mobile network isn’t available or vice-a-versa.

TextEdu

Shortening of long URL received as part of SMS with loaded feature to learn user behavior, location and their drop off curve

VOICE PLATFORM HIGHLIGHTS

TCX Voice Platform

Voice communication platform for managing :

  • Outbound /Inbound calls
  • Multi Level IVR flow
  • Click to Call
  • Contact center Solution
  • Voice Broadcast

    Voice Broadcast for managing :

  • n-Broadcast
  • Personalized
  • Responsive
  • IVR/ Interactive IVR
  • Numbers

  • TFS| VMN | DID | PRI
  • MISSED CALL Service
  • VOICE OTP - 2FA
  • True-caller Verified calls
  • Number Masking solutions
  • IVR Flow Builder

  • Multi Language support
  • Dynamic flows
  • IVR Drag and Drop Feature
  • Set auto responses
  • Configure
  • WHATSAPP ADVANTAGES

    Powering Messaging

    Customer servicing such as delivering notifications and alerts, its real strength lies in its ability to let brands easily engage in two-way interactions in real-time

    Conversational Inbox with Conversational API

    Brands can choose to either use API or use Tubelight Conversational UI baked inbox to send and receive messages

    Transforming Marketing

    From Click-to-Chat and Conversation buttons that let consumers immediately start chatting with a brand to deploying broadcast messaging in digital marketing campaigns.

    Mastering Integration

    Brands choose to team up with an official WhatsApp Business API provider to plan, implement, and rollout their WhatsApp solution.

    Conversational Inbox with Conversational API

    Brands can choose to either use API or use Tubelight Conversational UI baked inbox to send and receive messages.